PRIVACY POLICY – GLOBALU
GLOBALU attaches great importance to the protection of your personal data. This policy details how we collect, use and protect the information you give us when using our website or our services on the marketplaces.
1. Data controller
The data controller is GLOBALU, SAS with capital of €4,000, registered with the RCS du Puy-en-Velay under number 994 745 610, represented by Mr Clément BANET.
2. Collected data
We collect the following information when you place an order or contact us:
Identity: Last name, first name.
Contact details: Delivery address, billing address, e-mail address, telephone number.
Order data: Details of customized products (dimensions, colors, patterns).
Payment information : Your payment information is processed securely by our payment service providers Payplug / Alma or marketplace platform; GLOBALU does not store your bank details.
3. Purpose of processing
Your data is processed for the following purposes:
Order processing: SIEL manufactures climatic caches, delivers, invoices and monitors customers.
Customer service: Response to your requests via the contact form.
Legal obligations: Retention of invoices and accounting documents.
Site improvement: Anonymous statistical analysis of traffic.
4. Data recipients
Your data is strictly confidential. They are only transmitted to third parties necessary for the execution of your order:
SOCIETE INDUSTRIELLE D’EQUIPEMENT DE LA LIMAGNE (SIEL): For the manufacture of your customized products.
Carriers: For the shipment of your parcels.
Host (Scaleway): For the technical storage of the site.
Marketplaces: Only if the order comes from a third-party platform.
5. Shelf life
Order data: 10 years (legal obligation to retain invoices).
Prospects/contact data: 3 years after your last contact.
6. Your rights (RGPD)
In accordance with European regulations, you have the following rights:
Right of access: To know what data we hold on you.
Right of rectification: Modify your erroneous information.
Right to erasure: Request the deletion of your data (excluding legal retention obligations).
Right to object: Refuse to allow your data to be used for commercial prospecting purposes.
To exercise these rights, please contact us by e-mail at : [YOUR E-MAIL ADDRESS] or by post at our head office address.
7. Data security
GLOBALU implements technical (SSL encryption) and organizational security measures to protect your data against unauthorized access, loss or alteration.